Orlando , FL

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Additional Services

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Have Questions?

What is "No Data - No Charge"?

Data recovery is a salvage process. Once your drive is stabilized our recovery equipment allows us to get the best possible read on a drive. In most cases, we are able to read 99+% of the drive.

If we are unable to stabilize your drive to read files, there is no charge. This includes shipping.

What kind of turnaround time can I expect?

Approximately 30% of our recoveries complete within 72 hours. The turnaround time depends upon the service required and the condition of the drive. Level A Recoveries range from 3-5 days (often less!) and our Level B Recoveries range from 4-10 days. Larger data sets and heavily damaged drives just take more time to recover.

If needed, we do offer optional priority (“rush”) and weekend service for an additional charge. Contact us for details.

Is my data private?

Data security is the foundation of our business. Techspert Services LLC has successfully recovered data for thousands of different clients including individuals, corporations, government agencies, hospitals, schools, and law enforcement agencies. Everyone’s data is important and securely protected by our processes and in compliance with HIPAA standards.

We do keep a copy or image of your data for ten days to ensure that you successfully receive the drive and have the opportunity to make an extra copy of important files. After that your data is securely erased. While adequately covered in our registration documents, Techspert Services, LLC does offer an additional executable Non-Disclosure Agreement upon request.

How will you return my data to me?

We will transfer your recovered data to a new external drive. You have the option of providing one or purchasing one from us. If you purchase a drive from us, you may select the drive during your online registration. If you are providing a drive, please send it with your failed drive.

How do I send in my drive for a free evaluation?

Click on the “Submit” button above to complete our online registration. You will receive your service ticket number in a confirmation email and, if requested, a UPS Ground shipping label. Pack your drive in a sturdy box with plenty of cushioning material to protect it from further damage. Laptop shippers must make sure that the packaging adequately protects the computer on all sides, especially at the corners, to prevent shipping damage.

If you live near our Atlanta, GA, lab, you are welcome to deliver it directly to us. In many cases, we are able to provide a quote for you while you wait. (See below for location and hours)