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What Does the Process Look Like?
Establishing a Foundation
The vast majority of our new clients need our services sooner rather than later due to a failing IT employee or service provider. Our Onboarding process ensures we receive all necessary information to begin support.
We take a deep look at your existing systems and gather all the necessary information and documentation about your technology infrastructure. We leave no stone unturned when it comes to an expert understanding of YOUR systems.
Armed with the knowledge of your systems provided by the IT audit, we build out a strong project plan that sets your company up for success with our advanced technology systems.
Advanced Systems Deployment
Once we work with your team to perfect the path forward, we get to work. Our primary focus during this time is little to no employee impact with maximum efficiency.
After your new systems have been tested and proved functional, our long-term goal is to ensure these systems stay operational, patched, and optimal for your business. We remain your IT department for future projects and continual support.
Once our trust has been established and you know we'll handle things moving forward, we provide to you and your executive team a weekly or monthly report on our work, your device health, and all other IT related information so you can quickly stay up to date and remain focused on running your business.
Data recovery is a salvage process. Once your drive is stabilized our recovery equipment allows us to get the best possible read on a drive. In most cases, we are able to read 99+% of the drive.
If we are unable to stabilize your drive to read files, there is no charge. This includes shipping.
Approximately 30% of our recoveries complete within 72 hours. The turnaround time depends upon the service required and the condition of the drive. Level A Recoveries range from 3-5 days (often less!) and our Level B Recoveries range from 4-10 days. Larger data sets and heavily damaged drives just take more time to recover.
If needed, we do offer optional priority (“rush”) and weekend service for an additional charge. Contact us for details.
Data security is the foundation of our business. Techspert Services LLC has successfully recovered data for thousands of different clients including individuals, corporations, government agencies, hospitals, schools, and law enforcement agencies. Everyone’s data is important and securely protected by our processes and in compliance with HIPAA standards.
We do keep a copy or image of your data for ten days to ensure that you successfully receive the drive and have the opportunity to make an extra copy of important files. After that your data is securely erased. While adequately covered in our registration documents, Techspert Services, LLC does offer an additional executable Non-Disclosure Agreement upon request.
We will transfer your recovered data to a new external drive. You have the option of providing one or purchasing one from us. If you purchase a drive from us, you may select the drive during your online registration. If you are providing a drive, please send it with your failed drive.
Click on the “Submit” button above to complete our online registration. You will receive your service ticket number in a confirmation email and, if requested, a UPS Ground shipping label. Pack your drive in a sturdy box with plenty of cushioning material to protect it from further damage. Laptop shippers must make sure that the packaging adequately protects the computer on all sides, especially at the corners, to prevent shipping damage.