Get in touch:
(904)-328-1285

 

No More Hassles

Just Quick and Reliable IT Services

Skilled technicians over the phone, teleconference, and in person. Long-term IT professionals ready to manage your infrastructure.

Why Choose Us? ↓

Let's connect

100+

Businesses Improved

Hundreds of businesses have worked with Techspert Services to improve their IT infrastructure to get the job done better.

36%

Cheaper than Competitors

On average, our packages cost 36% less than competing IT companies and managed service providers when providing the same services.

95%

Issues Solved Within 24 Hours

Our skilled technicians hit the pavement hard the second you submit a ticket to get you and your team back on track.

Our Partners

Some of the most notable relationships that we provide outstanding IT support to.

What Does the Process Look Like?

First Contact

Establishing a Foundation

The vast majority of our new clients need our services sooner rather than later due to a failing IT employee or service provider. Our Onboarding process ensures we receive all necessary information to begin support.

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First Contact
Week 1

IT Audit

We take a deep look at your existing systems and gather all the necessary information and documentation about your technology infrastructure. We leave no stone unturned when it comes to an expert understanding of YOUR systems.

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Week 1
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Informed Consultation

Armed with the knowledge of your systems provided by the IT audit, we build out a strong project plan that sets your company up for success with our advanced technology systems.

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Week 2 to Week 3

Advanced Systems Deployment

Once we work with your team to perfect the path forward, we get to work. Our primary focus during this time is little to no employee impact with maximum efficiency.

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Week 2 to Week 3
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Long-term Success

After your new systems have been tested and proved functional, our long-term goal is to ensure these systems stay operational, patched, and optimal for your business. We remain your IT department for future projects and continual support.

How to Choose an IT Support Company
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Week 4 & Beyond

Ongoing Reports

Once our trust has been established and you know we'll handle things moving forward, we provide to you and your executive team a weekly or monthly report on our work, your device health, and all other IT related information so you can quickly stay up to date and remain focused on running your business.

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Service Packages

Let's Talk Numbers

Everyone hates the sales process - so we made it easy. Here's our no-haggle pricing.

Monthly Save $$$ Annual
Small Business
$50
$45
per user - per month*
per user - per month*
HelpDesk Support
Device Monitoring
Patch Management
Antivirus Software
* Billed monthly (auto-renewal)
* Billed annually (auto-renewal)
Professional
$75
$65
per user - per month*
per user - per month*
HelpDesk Support
Antivirus Software
Antivirus Threat Response
Workstation Backup
Patch Management
Device Monitoring
Server Backup starting @ 1TB
Minimum 5 users
* Billed monthly (auto-renewal)
* Billed annually (auto-renewal)
Enterprise
$100
$85
per user - per month*
per user - per month*
HelpDesk Support
Antivirus Software
Antivirus Threat Response
Workstation Backup
Patch Management
Device Monitoring
Server Backup starting @ 1TB
Dark Web Monitoring
Employee Phishing Training
Organization Phishing Protection
Custom Reporting
Minimum 5 users
* Billed monthly (auto-renewal)
* Billed annually (auto-renewal)

What Our Customer's Say!

 

Connect with one of our Florida offices.

We'd love to hear from you.

Most frequent questions we receive about our HelpDesk Services...

What can HelpDesk Support do for my business?
  • Not everyone can be an IT professional, and having your employees fix their own problems hurts their productivity. Our HelpDesk provides a fleet of technical agents ready to solve your day-to-day IT headaches. Some examples of issues they solve are
    • Computer hardware and software issues.
    • Printer and scanner troubleshooting.
    • VoIP and landline phone issues.
    • Cloud and local systems troubleshooting.
    • Networking issues.
    • Email troubleshooting.
What is Patch Management?

Patching is a technical synonym for “updating”. This is the practice of updating software and operating systems to ensure they operate appropriately. We manage this entirely with company-wide policies that ensure workstations and servers get patched during optimal times.

What is wrong with the Antivirus I have?

Personal use Antiviruses such as Norton, McAfee, and AVG have put a sour taste in consumer’s mouths and make them question their value. Most of the time all they do is scan for viruses and maybe get rid of the malicious software.

Our Antivirus solution not only works as an active protection against viruses but as an endpoint protection software that secures your workstation against outside threats using host-level firewalls and security protocols.

Best of all, our antivirus integrates with our systems giving us the ability to monitor for threats in real-time. 

What is Dark Web Monitoring?

Your “digital footprint” that you and your business leave on the internet can be gathered and sold on the dark web for potential intrusions or attacks. Dark web monitoring uses advanced security software to scan the dark web for your sensitive information and credentials to notify us when you need to change your information.

What is Phishing?

Phishing is the fraudulent practice of sending emails purporting to be from reputable companies in order to induce individuals to reveal personal information, such as passwords and credit card numbers. This practice has been found most recently to tie directly with Ransomware attacks, by giving the attacker access to the victim’s device through the email, which inevitably leads to an infection of the entire network.

Why are backups important?

Much like natural disasters, you need to prepare for the worst. If your business gets hit with an intrusion, a workstation fails to operate, or your server crashes; this can be costly to get back up and running. In some cases, a server crash or cyberattack can cause your business to come to a screeching halt for days. Workstation and server image-based backups allow us to recover your important information in minutes.

Can I cancel my service?

You can cancel your service with a 90-day notice. This ensures we have the time to package up your IT infrastructure and information to provide to you upon offboarding.

Is there additional travel or on-site fees?

None. You pay our monthly bill and receive our five-star service regardless of your package.