Pick the plan that’s right for your business.
All plans include:
Getting Up to Speed
Our onboarding process allows us to properly gather all of the necessary IT documentation and information to provide our five star service. This process usually takes about a week.
Establishing Next Steps Forward
After the onboarding process, we assess the efficiency of your systems in relevance to your business. We document how technology works with your business in preparation for our consultation.
Ensuring We're on the Right Track
After our consultation on your systems and implementation, we review the difference in efficiency and productivity of our suggested changes. We make sure that what we implement changes your business for the better.
Once our initial onboarding and consultation have been completed, our long-term relationship begins. We provide monthly reports on all aspects of your package to prove our worth.
What is Managed IT Help Desk?
Businesses that utilize a Managed Help Desk outsource their level 1 and 2 IT support requests to an IT services provider. A Managed Help Desk works much like an internal help desk.
Users needing support will contact their Managed Help Desk via a ticketing system, phone call or email. The help desk will then work to resolve their issue by providing instruction or remoting in to that user’s device.
IT HelpDesk for your Business
The real work doesn’t start until you have sold your product and services, it is after the delivery of your products and services that you lay the foundation of lasting relation with your customers. Allow us, to help you make it stronger than ever before by helping you provide an infallible technical help desk support, untangling your users every query.
What Our Customers Say!
Most frequent questions we receive about our HelpDesk Services...
Not everyone can be an IT professional, and having your employees fix their own problems hurts their productivity. Our HelpDesk provides a fleet of technical agents ready to solve your day-to-day IT headaches. Some examples of issues they solve are
- Computer hardware and software issues.
- Printer and scanner troubleshooting.
- VoIP and landline phone issues.
- Cloud and local systems troubleshooting.
- Networking issues.
- Email troubleshooting.
Personal use Antiviruses such as Norton, McAfee, and AVG have put a sour taste in consumer’s mouths and make them question their value.
Our Antivirus solution not only works as protection against viruses, but as an endpoint protection software that secures your workstation against outside threats using host-level firewalls and security protocols.
Best of all, our antivirus integrates with our systems giving us the ability to monitor for threats in real-time.
Patching is a technical synonym for “updating”. This is the practice of updating softwares and operating systems to ensure they operate appropriately.
Your “digital footprint” that you and your business leaves on the internet can be gathered and sold on the dark web for potential intrusions or attacks. Dark web monitoring uses advanced security softwares to scan the dark web for your sensitive information and credentials to notify us when you need to change your information.
Phishing is the fraudulent practice of sending emails purporting to be from reputable companies in order to induce individuals to reveal personal information, such as passwords and credit card numbers. This practice has been found most recently to tie directly with Ransomware attacks, by giving the attacker access to the victim’s device through the email, which inevitably leads to an infection of the entire network.
Much like natural disasters, you need to prepare for the worst. If your business gets hit with an intrusion, a workstation fails to operate, or your server crashes; this can be costly to get back up and running. In some cases, a server crash or cyberattack can cause your business to come to a screeching halt for days. Workstation and server image-based backups allow us to recover your important information in minutes.
You can cancel your service with a 90 day notice. This ensures we have the time to package up your IT infrastructure and information to provide to you upon offboarding.
Okay, let's do this!
When you hire Techsperts, you are hiring a team with over a hundred years of experience combined. While your employees may know a bit about managing your IT infrastructure, it is our specialty. We have dedicated thousands of hours to learning how to optimize every aspect of your network - and our efforts shine through the improvements that our customer’s experience while working with us.